EMT Practice Test

1. Question Content...

---

Question1: Which attribute can you assign to a warranty?

Question2: You want to assign employees to multiple organisational units. Which action needs to be performed to achieve this?

Question3: You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

Question4: You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

Question5: Which tool can you use to rename the cases facet?

Question6: Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Question7: Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

Question8: Which field can be used to determine Service Level Agreements?

Question9: Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.

Question10: What can the categories in the service catalogue be used for? Note: There are 3 correct answers to this question.

Question11: What is the only way to change an active case type?

Question12: WWhich of the following are mandatory to maintain when you want to create a new business user?
Note: There are 2 correct answers to this question.

Question13: How can you trigger an event notification based on a specific condition?

Question14: Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

Question15: What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.

Question16: Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

Question17: Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

Question18: For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

Question19: Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

Question20: To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Question21: Which of the following describe how access restrictions are governed in SAP Service Cloud Version2?

Question22: Which elements can be used to determine the reaction time in Service Level Agreements? Note:
There are 2 correct answers to this question.

Question23: Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

Question24: What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

Question25: Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Question26: Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.

Question27: How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

Question28: You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

Question29: When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

Question30: What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

Question31: You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

Question32: Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.